Kliky Help

Short answers to the questions people ask most about connecting, using and paying for Kliky.

Getting started

How to connect Kliky to your TVPut your phone on the same Wi‑Fi as the TV, open Kliky, pick the TV from the list and confirm on the TV screen.
Which TVs and devices Kliky works withKliky works with smart TVs and streaming devices that are connected to your home network: Samsung, LG, Roku, Fire TV, Apple TV, Android TV and Google TV, and the brands built on them.
What is in the free plan and what needs PremiumThe remote works without a subscription, for one TV, with ads.

Kliky can’t find my TVKliky sees only TVs on the same local network as your phone.
No code or Allow prompt appears on the TVWake the TV, go to its Home screen and start the connection again.
Allow Local Network access on iPhoneOn iPhone, Kliky needs the Local Network permission to see TVs on your Wi‑Fi.
Kliky keeps disconnecting or the TV stops respondingA dropped connection is almost always the Wi‑Fi between the phone and the TV.
Turn the TV on from KlikyKliky can turn a TV on only if the TV stays connected to the network while it sleeps.
I changed my Wi‑Fi, router or moved houseAfter a network change, connect the TV to the new Wi‑Fi first, then join the same network on your phone.

Volume or power doesn’t work in KlikyOn a smart TV, Roku TV or Fire TV smart TV, volume and power work directly.
Type on the TV with your phone keyboardSelect a text field on the TV, then open the keyboard in Kliky and type.
Voice search in KlikyTap the microphone in the remote and say a title, actor or app.
Add another TV or switch between TVsOpen the list of devices in Kliky, pick another TV on your Wi‑Fi and confirm on its screen.
Open TV apps from your phoneThe Apps tab shows the apps and channels on your TV.

Screen Mirroring: how to start and what to do if it failsOpen mirroring in Kliky, pick your TV and start.
Cast photos and videos to the TVOpen the Cast tab, choose photos or videos from your gallery and they play full-screen on the TV.
AI Advisor: get a recommendation and manage historyIn the AI Advisor tab, pick a genre and mood or type what you feel like watching, and Kliky returns titles with IMDb rating, running time and a short summary.

How to cancel your Kliky subscriptionBilled by Apple or Google, so you cancel in their settings, not in the app.
How the free trial worksWhen a trial is offered, the purchase screen shows how long it lasts and what the plan costs afterwards.
Restore Premium on a new phone or after reinstallingPremium belongs to the Apple or Google account that bought it.
How to request a refundRefunds for App Store and Google Play purchases are decided by Apple and Google, not by us.
Switch to a different planChoose the other plan in Kliky’s Premium screen or in your store’s subscription settings.
I paid but Premium is not activeRestore Purchases on the Premium screen while signed in to the store account that paid.
Ads in KlikyThe free plan shows ads; that is what pays for it.

Write to us with your phone model, TV brand and model, and the Kliky version from Settings. The team that builds the app reads every message.