VizioFix

Vizio Mobile App Not Working as a Remote? How to Fix It

The Vizio Mobile app controls SmartCast TVs over Wi‑Fi and pairs with a code shown on the TV. It cannot reach older Vizio TVs that are not SmartCast, or any TV that is offline.

By the Kliky team · Updated · 2 min read

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When the Vizio Mobile app will not work as a remote, check that phone and TV are on the same Wi‑Fi, remove the TV in the app and pair again with the four-digit code on the TV. No code? Unplug the TV for a minute. Kliky pairs the same way without a Vizio account.

1. Same Wi‑Fi

On the TV: Menu › Network shows the network name. It has to match the phone’s. Turn off VPNs and avoid guest networks.

2. Pair again

In the app choose your TV from the device list and start pairing. The TV displays a four-digit code; type it into the phone. If the TV is in the list but shows as unavailable, delete it from the app and add it again.

3. Restart the TV

Unplug the TV, hold the power button on the TV for 5 to 10 seconds, and plug it back in. Wait for SmartCast Home to load fully before opening the app; a TV that is still starting up does not answer.

4. Phone permissions

On iPhone: Settings › Privacy & Security › Local Network › Vizio on. On Android: allow Nearby devices.

Use another remote app meanwhile

  1. Install Kliky from the App Store or Google Play.
  2. Connect the phone to the same Wi‑Fi as the TV.
  3. Pick the TV in the list and type the four-digit code the TV shows.

Physical remote also dead? See Vizio TV remote not working.

Sources

Frequently asked questions

Why can the Vizio app not find my TV?

The phone and TV are on different networks, the TV is still starting up, or the TV is not a SmartCast model.

Where is the pairing code for the Vizio app?

The TV shows a four-digit code on screen when a phone starts pairing. If it does not appear, restart the TV.

Does the Vizio app work without Wi‑Fi?

No. The phone and the TV both have to be on the same network.

Control your TV from your phone

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